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Terms and Conditions

Online Catalogue | T&Cs , Booking Office & General Information |  Terms and Conditions

Radio Society of Great Britain Radio Society of Great Britain
3 Abbey Court
Priory Business Park
Fraser Road
Bedford
MK44 3WH

United Kingdom

Tel: 01234 832700
Fax: 01234 831496
Email: sales@rsgb.org.uk


Radio Communications Foundation Radio Communications Foundation

For issues concerning the RCF Charity

please click here


Prices Prices

Retail prices are followed by members' discounted prices. If you are a member, please quote your Membership number or call sign when ordering. All prices include VAT (where applicable) and are subject to change without notice. E&OE. Some discount and sales prices displayed in this shop may be exclusive to online purchases only.


Postage and Packing Postage and Packing
Now From Free

To cover the cost of packaging and postage charges please add:

UK
Standard Delivery - 2nd Class Post (4-9 Days)
For one item £1.95
For two or more items: £3.50
For orders over £30.00 standard delivery is FREE

Priority Delivery - 1st Class Post (2-4 Days)
For one item £2.95
For two items: £4.95
For three or more items: £5.95

Overseas
Worlwide Surface Delivery
For one item: £3.00
For two items: £5.00
Extra items: £1.00 per item

Worldwide Air Delivery
For one item: £9.00
For two items: £15.00
Extra items: £3.00 per item


Note: Days quoted for delivery are approximate working days and subject to items being in stock


VAT VAT

Books do not attract VAT and therefore neither does the carriage charge for these. Some items in this shop do though attract VAT or are chargeable with a lower proportion of VAT e.g books that contain CDs and in these instances the carriage does attract VAT. To avoid customer confusion the RSGB discounts the carriage charge so that the customer pays the same amount. VAT rules for overseas destinations vary so if you need to clarify these please contact our sales department who will be happy to try and help.


Delivery Delivery

Unless otherwise described all items are in stock or expected to arrive in stock within 28 days as a maximum. Our current service commitment is that from an order being placed goods will be processed and despatched within three working days by either carrier, Parcelforce or second class post. This is being subject to stock and exceptional circumstances beyond our control. Orders are though usually processed next working day with disptach the following day on second class post (UK) which can take 3-5 days but is usually quicker. If you selected a quicker delivery option this will be processed promptly and we will advise if the order cannot be
completed within the time specified and no extra charge will be made.

Overseas deliveries to Europe can take around 14-21working days from date of posting. Deliveries to the rest of the World are sent by surface mail can take around 2-5 weeks to arrive, although some Far East deliveries can take up to 12 weeks to arrive. Air deliveries take around 5-10 working days for delivery depending on the destination. Express delivery services are available - please email, phone or fax for details.


Backorders Backorders

Where we do not have a product available the backorder will be shown on your delivery note. We do not charge for backordered items until we despatch them to you, nor make any charges for extra deliveries. Should your only item be on back order we will email to advise you of the delay.


Christmas Last Posting Dates Christmas Last Posting Dates

The RSGB will endeavour to ensure all orders that are placed with us prior to Christmas will arrive before the 25th December. However different "last posting dates" apply according to where you live. The dates are as follows:

UK deliveries - 22nd December (10am)

Western Europe (Surface)- 19th November
Western Europe (Air) - 13th December
Eastern Europe inc Grecce, Cyprus etc (Surface) - 4th November
Eastern Europe inc Grecce, Cyprus etc (Air) 8th December
North America (Surface) - 14th October
Canada & Poland (Air) - 9th December
USA (Air) - 12th December
Rest of World (Surface) - 1st October
Rest of World (Air) - 3rd December

NOTE - It is probable that surface deliveries sent after the last posting date will arrive in time for Christmas however this can in no way be guaranteed. The similar situation applies to air deliveries but in general late posted items by air are less likely to arrive before Christmas. If you do specifically want a delivery by Christmas please contact the RSGB sales office, who will be pleased help. The RSGB sales office can be contacted at sales@rsgb.org.uk or telephone 01234 832700



Discount Vouchers Discount Vouchers

The RSGB Bookshop does not accept book vouchers other than those issued by RSGB. This is due to the high administration costs involved with other high street book vouchers.

RSGB Membership Discount Vouchers: These are offered by the RSGB subject to certain conditions. Vouchers may only be valid for the named individual, the period stated and for the purchase of books, merchandise and CDs. Membership, postage and some special offers are not discountable and vouchers used against these won't be honoured. If the voucher is redeemed online it must be sent to the RSGB marked with the appropriate order number and the date redeemed (a prepaid envelope will be provded on request). Vouchers may not be remeeded in conjunction with any other offer and may have a minimum spend requirement. Other conditions may apply and these will stated on the ticket or can be provided on request.

RSGB Bookshop Gift Vouchers: These items are available to purchase from the RSGB bookshop. These voucher have no specific expiry date and may be used against any purchase from the shop with the exception of postage charges. These vouchers are only redemable at the RSGB bookshop and no change is given. If you wish to redeem more than one voucher we only accept orders by post and these must be accompanied with the vouchers being redeemed.

Unfortunately unless specifically stated otherwise we do not accept any form of voucher payment against RSGB membership fees.

The RSGB will not accept any responsibility for vouchers lost in the post and recommends that posting of vouchers is done by recorded delivery.

E&OE


Availability Availability

It may not always possible to fulfil customer's orders for a variety of reasons. Should we be unable to fulfil an order we will advise the customer of this in a timely fashion and refund where necessary any monies paid. We accept no liability or consequential loss if we are unable to complete an order. We will make no form of compensation should we be unable to fulfil an order for any reason. We also reserve the right to reject any order, should we see fit to do so.


Sizing Sizing

The RSGB Bookshop stocks a variety of merchandise that are described in general terms such as Large (L), Extra Large (XL) etc. However we do use a variety of manufacturers and so these sizes vary. As a guide the finished sizes are as follows

* Small (S) = 36-39" - 92x99cm
* Medium (M) = 40-42" - 101x107cm
* Large (L) = 43-45" - 109x114cm
* Extra Large (XL) = 46-48" - 117x122cm
* Extra Extra Large (XXL) = 49-52" - 124-132cm

Please note we do not stock all products in all sizes and that the size quoted above is a guide only.



Return Policy Return Policy

In the unlikely event of needing to return goods to the RSGB because they are faulty or damaged (except where this was stated in the description) please contact our sales department, who will arrange a replacement or refund as appropriate. In the event that an incorrect item has been sent due to an RSGB error, we will send out a special pre paid returns label to cover the return postage, again please contact our sales department for this. We cannot accept claims for return postage that we have not been previously notified of or have been returned without using our return labels.

In the event that the customer deems the goods to be unsatisfactory they may be returned at the customer's own expense for a refund. Refunds will include the cost of outward postage or the appropriate proportion thereof. You may note that returns from orders in excess of two books will be deemed not to include a credit for postage except where the entire order is returned (UK only). Credits for returns of unsatisfactory items are only issued if the goods arrive back at the RSGB in a re-saleable condition and cannot be deemed as used. It is also the customer's responsibility to ensure the arrival of unsatisfactory goods and no claims will be honoured for "lost in the post" items.

All claims for returns and refunds must be made within 7 days of receipt regardless of cause.

This policy applies to both private and trade sales but is strictly for the UK only and overseas clients will need to contact the RSGB for details of our overseas policies.

Trade Returns:
All conditions of return apply equally to trade returns with the following exceptions. Returns may be made up to six months after the date of supply. After six months all sales are firm and no returns will be accepted. Unfortunately dated products such as the RSGB Yearbook, Deluxe Logbook, etc. cannot be returned, except in cases of faulty or damaged on arrival.

The RSGB sales department can be contacted by e-mail at sales@rsgb.org.uk or on 01234 832700 8.30am - 4.30pm Mon to Fri.


Personalised Products Personalised Products

Where a product is personalised to your specific requirements i.e. by having your callsign added to a badge, this becomes exempt from distance selling regulations. You will therefore be unable to return the item as unsatisfactory unless the item is faulty or damaged. We urge you to be very careful when entering details as we cannot be held responsible for any errors or omissions made by you at any stage in the order process. Orders once are placed may not be cancelled without incurring the full cost of the order. Where a genuine error has been made we will endeavour to cancel orders with our suppliers but there is no guarantee we will be able to do so. If we are unable to cancel orders in such circumstances you will still be liable for the full costs.

You may also note that personalised products may take some time to produce and are NOT shown on your regular invoice as they are processed from a different 'depot'. Please do not 'chase' personalised products until the time for delivery quoted on the product has elapsed.


Payment Payment

Payment may also be made by post, enclosing a cheque or postal order. These should be crossed and made payable to "Radio Society of Great Britain ". If sending cash, please use registered post.

We accept all major credit and debit cards, except non Euro specific cards such as Discover etc. Please note not all overseas credit cards will accept charges from the UK, if this is the case, we ask that you ensure you have advised your card company of the transaction which will enable us to process your order.

Our Giro account number is 533 5256.

Our telephone number for credit card orders is +44 (0) 1234 832700


Charging & Errors Charging & Errors

This site does not actively take payement at the time the order is placed. So your credit or debit card will not be charged until we process the order. If errors are found at time of order we reserve the right to amend or change the order to correct these. We will try to contact customers to advise of changes but in the event we are unable to do so, the adjustement may be carried out without direct consent, which may result in a higher fee than is detailed in the order placed.


Irish Radio Transmitters Society (IRTS) Irish Radio Transmitters Society (IRTS)

As part of a special agreement with the Irish Radio Transmitters Society (IRTS) and the Radio Society of Great Britain (RSGB) IRTS members are entitled to a 10% discount from books within this site subject to certain terms and conditions. This discount cannot be used in conjunction with any other offer or discount. here is no discount allowable on items listed as "Special Offers" or membership. If discounts are applied to items that do not attract discounts these will be reversed when the RSGB processes your order. If you are also an RSGB member no extra discount will be applied so you are advised to select the RSGB members price. All pricing is £UK and charges will be made in £UK therefore the exact conversion rate will be determined by your card provider. By purchasing items from this site you are in no way entering any form of contract with the IRTS. The IRTS gives no warranty or representation and accepts no responsibility for matters arising from the use of this site or the service provided by RSGB. All matters regarding the operation of this service are decided by the management of the RSGB and any comments, disputes etc should be directed only to the RSGB. The RSGB can be contacted either by email sales@rsgb.org.uk, by telephone (during office hours) on +44 (0) 1234 832700 or in writing to RSGB Sales Department, 3 Abbey Court, Fraser Rd, Priory Business Park, Bedford, MK44 3WH UK.


Nevada Nevada

Nevada is an independent company currently offering equipment at special prices for RSGB members. Although orders for the equipment is taken by this website this does not imply that the order has been accepted and the order can be declined at any point. If stock of the particular product becomes unavailable we reserve the right not to supply goods and provide a full refund and/or withdraw any offer without notice. To protect our members the financial transaction for the radio is conducted by the RSGB . Nevada are then contracted by the RSGB to provide the equipment, ship it direct to the customer in a timely manner and provide any technical support that may be required. At no point does Nevada enter into any form of contract with the RSGB member. The RSGB will therefore make any recompense required should goods not be delivered etc. Due to geographical distribution restrictions Nevada/RSGB offers can only be delivered to the UK. The RSGB however makes no assertions about the equipment and any queries and correspondence relating quality etc should be directed to Nevada. Any queries over technical issues, lost deliveries, damages or faulty equipment must be addressed directly to Nevada who will endevour to resolve the issue. The RSGB will be unable to resolve any of these issues although in the event of dispute may intervene as appropriate.

Nevada can be contacted at:
Unit 1, Fitzhurbet Spur, Farlington, Portsmouth, Hampshire, PO6 1TT
Tel: 023 9231 3090 Fax: 023 9231 3091
or sales@nevada.co.uk



LAP Personalised Gifts LAP Personalised Gifts

LAP Personalised Gifts is an independent company currently offering items at special prices for RSGB members. Although orders for items are taken by this website this does not imply that the order has been accepted and the order can be declined at any point. If stock of the particular product becomes unavailable we reserve the right not to supply goods and provide a full refund and/or withdraw any offer without notice. To protect our members the financial transaction for the item is conducted by the RSGB. LAP Personalised Gifts are then contracted by the RSGB to provide the item, ship it direct to the customer in a timely manner and provide any support that may be required. At no point does LAP Personalised Gifts enter into any form of contract with the RSGB member. The RSGB will therefore make any recompense required should goods not be delivered etc. Due to geographical distribution restrictions LAP Personalised Gifts may decline orders if they are not be delivered to the UK. The RSGB however makes no assertions about the items and any queries and correspondence relating quality etc should be directLAP Personalised Gifts. Any queries over lost deliveries, damages or faulty items must be addressed directly to LAP Personalised Gifts who will endevour to resolve the issue. The RSGB will be unable to resolve any of these issues directly although in the event of dispute it may intervene as appropriate.

Contact information
LAP Personalised Gifts
20 Shipman Road
Market Weighton
York
YO43 3RB

Email: sales@lap-gifts.co.uk
Telephone - 01430 879366


Waters & Stanton Waters & Stanton

Waters & Stanton is an independent company currently offering equipment at special prices for RSGB members. Although orders for the equipment is taken by this website this does not imply that the order has been accepted and the order can be declined at any point. If stock of the particular product becomes unavailable we reserve the right not to supply goods and provide a full refund and/or withdraw any offer without notice. To protect our members the financial transaction for the radio is conducted by the RSGB. Waters & Stanton are then contracted by the RSGB to provide the equipment, ship it direct to the customer in a timely manner and provide any technical support that may be required. At no point does Waters & Stanton enter into any form of contract with the RSGB member. The RSGB will therefore make any recompense required should goods not be delivered etc. Due to geographical distribution restrictions Waters & Stanton/RSGB offers can only be delivered to the UK. The RSGB however makes no assertions about the equipment and any queries and correspondence relating quality etc should be directed to Waters & Stanton. Any queries over technical issues, lost deliveries, damages or faulty equipment must be addressed directly to Waters & Stanton who will endevour to resolve the issue. The RSGB will be unable to resolve any of these issues although in the event of dispute may intervene as appropriate.

Waters & Stanton can be contacted at:
Spa House, 22 Main Road, Hockley, Essex, SS5 4QS
Tel: 01702 206835 Fax: 01702 205843
or sales@wsplc.com



E&OE E&OE
Errors and Omissions Excepted

This site in common with others covered by English law operates a policy of Errors and Omissions Excepted (E&OE). Whilst the RSGB takes all reasonable care in the production of this website we can accept no responsibility of any inaccuracies or omissions contained with this website. With a large number of prices and product descriptions being displayed both here and in our advertising occasionally an error or an omission will occur. In such circumstances the RSGB reserves the right to decline orders, withdraw offers or items from sale, amend descriptions and/or take any other steps it deems necessary. Any changes made are entirely at the RSGB's discretion and can be made without prior notice.


Copyright Copyright

© Radio Society of Great Britain

All rights Reserved. No part of this site may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Radio Society of Great Britain.



RSGB Copyright RSGB Copyright

© Radio Society of Great Britain

Where books, magazines, CDs or any other material is marked as 'Radio Society of Great Britain', 'RSGB', 'RadCom' or 'Radio Today' these are copyright © of the Radio Society of Great Britain (RSGB). All rights are reserved. No part of any of these items may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Radio Society of Great Britain.

All matters concerned with RSGB copyright are to be addressed to the RSGB Commercial Manager Mark Allgar, M1MPA who is the named person authorised to act on behalf of copyright holder. He and can be contacted by sending an email in the first instance to sales@rsgb.org.uk


Data Protection Data Protection

Personal data that has been provided to the Radio Society of Great Britain (RSGB) on this website, is held under strict conditions and the protection of the UK Data Protection Act 1998. The RSGB holds this data for the specified usage only and does not use the data for any other purpose than that it was supplied for. The RSGB does not sell any of its databases to third parties and does not solicit orders from data held on this site. The RSGB does however reserve the right to send information on future events and offers to its members and those who have ordered from us from records held at our HQ. If you do not wish to receive these mailings please send an e-mail to sales@rsgb.org.uk who will amend your record to reflect this.

Under the terms of the Act the RSGB only retain the data as long as absolutely necessary to complete the agreed usage and comply with any legal obligations. Once the use to which the data is put has been completed all copies the data held in or on any media (including paper) are destroyed. Employees, officers of the RSGB (which includes Chairman of Committees, Sub Committees and Honorary Officers) when acting on behalf of the Society are entitled to make use of the data held by the RSGB. However, access to the data is restricted to those who need it to perform their duties on behalf of the RSGB.

Individuals have the right to be supplied with a copy of all the information held about them (but only them and not other individuals). This material can be obtained by written request (only) sent to the RSGB HQ. A fee for supplying the data is charged and this fee is currently set at £10 although this is subject to change. The fee must accompany the request for data and the RSGB will respond to the request within 40 days.


Rejection of our Terms & Conditions Rejection of our Terms & Conditions

Any order that is placed on this site is subject to Radio Society of Great Britain terms and conditions. If you chose to reject these terms and conditions you should answer the question on checkout from the site "No" and you are then required to send an e-mail to sales@rsgb.org detailing the terms you are not prepared to accept. If no e-mail is recieved within 24 hours of the order arriving at the the Radio Society of Great Britain it will be deemed that you have accepted our terms & conditions. We will then ship your goods and this order will be bound by our terms & conditions. The Radio Society of Great Britain reserves the right to not ship goods if a customer choses to reject our terms & conditions. We make no commitment that we will vary our terms & conditions although we will attempt to accomodate variations if we feel it appropriate. The Radio Society of Great Britain decision in these matters will be considered final and we reserve the right not to detail reasons for decisions made. The Radio Society of Great Britain will not enter into debate over our terms and conditions and any variations will be on a strictly case by case basis.


Privacy Policy Privacy Policy

The Radio Society of Great Britan does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment or allied services. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose information to third-parties for goods fullfillment and delivery purposes

The full RSGB Privacy policy can be found on our main website please click here to view it


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