Contact information Radio Society of Great Britain 3 Abbey Court Priory Business Park Fraser Road Bedford MK44 3WH United Kingdom Tel: 01234 832700 Fax: 01234 831496 Email: email@example.com
Radio Communications Foundation For issues concerning the RCF Charity please click here
Prices Retail prices are followed by members' discounted prices. If you are a member, please quote your Membership number or call sign when ordering. All prices include VAT (where applicable) and are subject to change without notice. E&OE. Some discount and sales prices displayed in this shop may be exclusive to online purchases only.
Postage and Packing Now From Free To cover the cost of packaging and postage charges please add: UK Standard Delivery - 2nd Class Post (4-9 Days) For one item £1.95 For two or more items: £3.50 For orders over £30.00 standard delivery is FREE Priority Delivery - 1st Class Post (2-4 Days) For one item £2.95 For two items: £4.95 For three or more items: £5.95 Overseas Worlwide Surface Delivery For one item: £3.00 For two items: £5.00 Extra items: £1.00 per item Worldwide Air Delivery For one item: £9.00 For two items: £15.00 Extra items: £3.00 per item Note: Days quoted for delivery are approximate working days and subject to items being in stock
VAT Books do not attract VAT and therefore neither does the carriage charge for these. Some items in this shop do though attract VAT or are chargeable with a lower proportion of VAT in these instances the carriage does attract VAT. To avoid customer confusion the RSGB discounts the carriage charge so that the customer pays the same amount. VAT rules for overseas destinations vary so if you need to clarify these please contact our sales department who will be happy to try and help.
Delivery Unless otherwise described all items are in stock or expected to arrive in stock within 28 days as a maximum. Our current service commitment is that from an order being placed, goods will be processed and despatched within three working days by either carrier, Parcelforce or second class post. This being subject to stock availability and exceptional circumstances beyond our control. Orders are though usually processed next working day, with disptach the following day on second class post (UK) which can take 3-5 days but again this is usually quicker. If you selected a quicker delivery option this will be processed promptly and we will advise if the order cannot be completed within the time specified and no extra charge will be made. Overseas deliveries to Europe can take around 14-21 working days from date of posting. Deliveries to the rest of the World are sent by surface mail can take around 2-5 weeks to arrive, although some Far East deliveries can take up to 12 weeks to arrive. Air deliveries take around 5-10 working days for delivery depending on the destination. Express delivery services are available - please email, phone or fax for details.
Backorders Where we do not have a product available the backorder will be shown on your delivery note. We do not charge for backordered items until we despatch them to you, nor make any charges for extra deliveries. Should your only item be on back order we will email to advise you of the delay.
Availability It may not always possible to fulfil customer's orders for a variety of reasons. We will do our best to fulfill any order but if we can no longer get stock of a product we will advise you in a timely manner. In line with our general policy we do charge for items we do not have. If however the situation becomes apparent after we have charged, we will of course issue a refund in a timely manner. We will make no form of compensation should we be unable to fulfil an order for any reason. We also reserve the right to reject any order, should we see fit to do so.
Christmas Last Posting Dates The RSGB will endeavour to ensure all orders that are placed with us prior to Christmas will arrive before the 25th December. However different "last posting dates" apply according to where you live. The dates are as follows: UK deliveries - 20 December (10am) Western Europe (Surface)- 17 November Western Europe (Air) - 17 December Eastern Europe inc Grecce, Cyprus etc (Surface) - 3 November Eastern Europe inc Grecce, Cyprus etc (Air) 7 December North America (Surface) - 13 October North America (Air) - 14 December Rest of World (Surface) - 28 September Rest of World (Air) - 3 December NOTE - It is probable that surface deliveries sent after the last posting date will arrive in time for Christmas however this can in no way be guaranteed. The similar situation applies to air deliveries but in general late posted items by air are less likely to arrive before Christmas. If you do specifically want a delivery by Christmas please contact the RSGB sales office, who will be pleased help. The RSGB sales office can be contacted at firstname.lastname@example.org or telephone 01234 832700
Discount Vouchers The RSGB Bookshop does not accept book vouchers other than those issued by RSGB. This is due to the high administration costs involved with other high street book vouchers. RSGB Membership Discount Vouchers: These are offered by the RSGB subject to certain conditions. Vouchers may only be valid for the named individual, the period stated and for the purchase of books, merchandise and CDs. Membership, postage and some special offers are not discountable and vouchers used against these won't be honoured. If the voucher is redeemed online it must be sent to the RSGB marked with the appropriate order number and the date redeemed (a prepaid envelope will be provded on request). Vouchers may not be remeeded in conjunction with any other offer and may have a minimum spend requirement. Other conditions may apply and these will stated on the ticket or can be provided on request. RSGB Bookshop Gift Vouchers: These items are available to purchase from the RSGB bookshop. These voucher have no specific expiry date and may be used against any purchase from the shop with the exception of postage charges. These vouchers are only redemable at the RSGB bookshop and no change is given. If you wish to redeem more than one voucher we only accept orders by post and these must be accompanied with the vouchers being redeemed. Unfortunately unless specifically stated otherwise we do not accept any form of voucher payment against RSGB membership fees. The RSGB will not accept any responsibility for vouchers lost in the post and recommends that posting of vouchers is done by recorded delivery.
Sizing The RSGB Bookshop stocks a variety of merchandise that are described in general terms such as Large (L), Extra Large (XL) etc. However we do use a variety of manufacturers and so these sizes vary. As a guide the finished sizes are as follows * Small (S) = 36-39" - 92x99cm * Medium (M) = 40-42" - 101x107cm * Large (L) = 43-45" - 109x114cm * Extra Large (XL) = 46-48" - 117x122cm * Extra Extra Large (XXL) = 49-52" - 124-132cm Please note we do not stock all products in all sizes and that the size quoted above is a guide only.
Return Policy In the unlikely event of needing to return goods to the RSGB because they are faulty or damaged (except where this was stated in the description) please contact our sales department, who will arrange a replacement or refund as appropriate. In the event that an incorrect item has been sent due to an RSGB error, we will send out a special pre paid returns label to cover the return postage, again please contact our sales department for this. We cannot accept claims for return postage that we have not been previously notified of or have been returned without using our return labels. In the event that the customer deems the goods to be unsatisfactory they may be returned at the customer's own expense for a refund. Refunds will include the cost of outward postage or the appropriate proportion thereof. You may note that returns from orders in excess of two books will be deemed not to include a credit for postage except where the entire order is returned (UK only). Credits for returns of unsatisfactory items are only issued if the goods arrive back at the RSGB in a re-saleable condition and cannot be deemed as used. It is also the customer's responsibility to ensure the arrival of unsatisfactory goods and no claims will be honoured for "lost in the post" items. All claims for returns and refunds must be made within 14 days of receipt regardless of cause. This policy applies to both private and trade sales but is strictly for the UK only and overseas clients will need to contact the RSGB for details of our overseas policies. Trade Returns: All conditions of return apply equally to trade returns with the following exceptions. Returns may be made up to six months after the date of supply. After six months all sales are firm and no returns will be accepted. Unfortunately dated products such as the RSGB Yearbook, Deluxe Logbook, etc. cannot be returned, except in cases of faulty or damaged on arrival. The RSGB sales department can be contacted by e-mail at email@example.com or on 01234 832700 8.30am - 4.30pm Mon to Fri.
Personalised Products Where a product is personalised to your specific requirements i.e. by having your callsign added to a badge, this becomes exempt from distance selling regulations. You will therefore be unable to return the item as unsatisfactory unless the item is faulty or damaged. We urge you to be very careful when entering details as we cannot be held responsible for any errors or omissions made by you at any stage in the order process. Orders once are placed may not be cancelled without incurring the full cost of the order. Where a genuine error has been made we will endeavour to cancel orders with our suppliers but there is no guarantee we will be able to do so. If we are unable to cancel orders in such circumstances you will still be liable for the full costs. You may also note that personalised products may take some time to produce and are NOT shown on your regular invoice as they are processed from a different 'depot'. Please do not 'chase' personalised products until the time for delivery quoted on the product has elapsed.
Payment Payment may also be made by post, enclosing a cheque or postal order. These should be crossed and made payable to "Radio Society of Great Britain ". If sending cash, please use registered post. We accept all major credit and debit cards, except non Euro specific cards such as Discover etc. Please note not all overseas credit cards will accept charges from the UK, if this is the case, we ask that you ensure you have advised your card company of the transaction which will enable us to process your order. Our telephone number for credit card orders is +44 (0) 1234 832700
Charging & Errors This site does not actively take payement at the time the order is placed. So your credit or debit card will not be charged until we process the order. If errors are found at time of order we reserve the right to amend or change the order to correct these. We will try to contact customers to advise of changes but in the event we are unable to do so, the adjustement may be carried out without direct consent, which may result in a higher fee than is detailed in the order placed. In cases where the customer has made an error the RSGB reserves the right to make a £10 administration charge when making refunds to cover administration costs. This is only applied in cases of error and does not affect your distance selling rights. This specifically covers Membership, QSL bureau services, etc. where payments are made in advance but is also occasionally applied in other circumstances too.
Cancellation Customers may cancel orders prior to despatch by contacting firstname.lastname@example.org or telephoning +44 (0)1234 832700 during office hours (8.30-4.30 Mon-Fri). Please note that transactions are automatically processed through our systems, so on occasion cancellations may involve a credit/debit card refund and these may take a few days to complete through the banking system. In the event that an order has already left us (usually within 2 working days) cancellation is not possible and we need to refer you to our returns policy. Customers setting up direct debit payments or other payments for a future date have the right to cancel prior to payment being taken, subject to the product involved. This should be done in writing (email) to the RSGB sales department at least 14 days before the payment is due.
Irish Radio Transmitters Society (IRTS) As part of a special agreement with the Irish Radio Transmitters Society (IRTS) and the Radio Society of Great Britain (RSGB) IRTS members are entitled to a 10% discount from books within this site subject to certain terms and conditions. This discount cannot be used in conjunction with any other offer or discount. here is no discount allowable on items listed as "Special Offers" or membership. If discounts are applied to items that do not attract discounts these will be reversed when the RSGB processes your order. If you are also an RSGB member no extra discount will be applied so you are advised to select the RSGB members price. All pricing is £UK and charges will be made in £UK therefore the exact conversion rate will be determined by your card provider. By purchasing items from this site you are in no way entering any form of contract with the IRTS. The IRTS gives no warranty or representation and accepts no responsibility for matters arising from the use of this site or the service provided by RSGB. All matters regarding the operation of this service are decided by the management of the RSGB and any comments, disputes etc should be directed only to the RSGB. The RSGB can be contacted either by email email@example.com, by telephone (during office hours) on +44 (0) 1234 832700 or in writing to RSGB Sales Department, 3 Abbey Court, Fraser Rd, Priory Business Park, Bedford, MK44 3WH UK.
Insurance Orion Direct Ltd is an independent company offering insurance at low cost to radio amateurs. All financial transactions for the insurance are conducted by Orion themselves without the involvement of the RSGB. At no point does the RSGB enter into any form of contract with the customer. The RSGB maks no assertions about the insurance services offered so all queries and correspondence relating to it should be directed to Orion Direct Ltd. Orion Direct Ltd can be contacted at: Clifton Barn, Clifton Road, Bradford Abbas, nr Sherborne, Dorset DT9 6RE Tel: 0800 011 2653 Fax: 0800 011 2683 E.mail: firstname.lastname@example.org Web: www.hamradioinsurance.co.uk
bhi bhi is an independent company currently offering equipment at special prices for RSGB members. Although orders for the equipment is taken by this website this does not imply that the order has been accepted and the order can be declined at any point. If stock of the particular product becomes unavailable, we reserve the right not to supply goods and provide a full refund and/or withdraw any offer without notice. To protect our members the financial transaction for the radio is conducted by the RSGB. bhi are then contracted by the RSGB to provide the equipment, ship it direct to the customer in a timely manner and provide any technical support that may be required. At no point does bhi enter into any form of contract with the RSGB member. The RSGB will therefore make any recompense required should goods not be delivered etc. Due to geographical distribution restrictions bhi/RSGB offers can only be delivered to the UK however overseas deliveries are considered on a case by case basis - please contact RSGB sales for more information. The RSGB makes no assertions about the equipment and any queries and correspondence relating quality etc should be directed to bhi. Any queries over technical issues, lost deliveries, damages or faulty equipment must be addressed directly to bhi who will endeavour to resolve the issue. The RSGB will be unable to resolve any of these issues although in the event of dispute may intervene as appropriate. bhi can be contacted at: bhi Ltd, 22 Woolven Close, Burgess Hill, RH15 9RR, United Kingdom Tel: +44(0)1444 870333 Email: email@example.com
E&OE Errors and Omissions Excepted This site in common with others covered by English law operates a policy of Errors and Omissions Excepted (E&OE). Whilst the RSGB takes all reasonable care in the production of this website we can accept no responsibility of any inaccuracies or omissions contained with this website. With a large number of prices and product descriptions being displayed both here and in our advertising occasionally an error or an omission will occur. In such circumstances the RSGB reserves the right to decline orders, withdraw offers or items from sale, amend descriptions and/or take any other steps it deems necessary. Any changes made are entirely at the RSGB's discretion and can be made without prior notice.
Copyright © Radio Society of Great Britain All rights Reserved. No part of this site may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Radio Society of Great Britain.
RSGB Copyright © Radio Society of Great Britain Where books, magazines, CDs or any other material is marked as 'Radio Society of Great Britain', 'RSGB', 'RadCom' or 'Radio Today' these are copyright © of the Radio Society of Great Britain (RSGB). All rights are reserved. No part of any of these items may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Radio Society of Great Britain. All matters concerned with RSGB copyright are to be addressed to the RSGB Commercial Manager Mark Allgar, M1MPA who is the named person authorised to act on behalf of copyright holder. He and can be contacted by sending an email in the first instance to firstname.lastname@example.org
Data Collection What we collect We collect the following information: ** Name and address, callsign if applicable ** Contact information including email address and telephone number ** Website usage data ** Demographic information such as postcode, preferences and interests ** Credit card and other e-payment details ** Other information relevant to customer surveys and/or offers What we use the data for The data gathered by this site is used to: ** Take and fulfill customer orders ** Internal record keeping and legal obligations ** Administer and enhance the site and service ** Disclose information to third-parties for goods fullfillment and delivery purposes The RSGB holds this data for the specified usage only and does not use the data for any other purpose than that it was supplied for. The RSGB does not sell any of its databases to third parties and does not solicit orders from data held on this site.
Data Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added to your computer hard drive. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process too. These cookies can help us analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.